top of page

Privacy Policy

Last updated: 12/12/2025

At Community Support And Wellbeing, your privacy matters to us. We are committed to protecting your personal information and ensuring it is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us for services.

1. Information We Collect

We may collect information that helps us respond to your enquiry and provide support services. This may include:

  • Your name

  • Phone number

  • Email address

  • Postcode

  • Preferred contact method

  • Services you are interested in

  • Any additional information you choose to share in your message

For participants accessing NDIS services, we may also collect relevant information needed to support you, with your consent.

2. How We Collect Information

We collect personal information when:

  • You submit a contact form

  • You call, text, or email us

  • You request information about our services

  • You choose to work with our support team

We only collect information that you voluntarily provide.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiry

  • Provide information about our services

  • Understand your support needs

  • Deliver NDIS services when requested

  • Maintain communication with you

  • Improve our website and service experience

We will not use your information for any purpose you have not consented to.

4. Disclosure of Information

We respect your privacy and do not sell or share your personal information with third parties unless:

  • You have given us permission

  • It is required to provide your services

  • It is required by law

Any information shared with trusted service providers (for example, IT support) is handled securely and only used for the intended purpose.

5. Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
Your information is stored securely and only accessed by authorised team members.

6. Accessing or Updating Your Information

You have the right to:

  • Request access to your personal information

  • Ask for updates or corrections

  • Request that we delete information we no longer need

To do this, please contact us at: admin@mycommunitysupport.com.au

7. Website and Cookies

Our website may use basic cookies to improve your browsing experience. Cookies do not store personal details unless you choose to enter them.

8. Links to Other Websites

This website may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Questions or Concerns

If you have any questions about this Privacy Policy or how your information is handled, you can contact us directly:

​

Call or text: 0458 095 920
Email: admin@mycommunitysupport.com.au 

​

We are always happy to help and believe that transparency builds trust.

bottom of page